Our refund policy
Last updated: 1 November 2026
You can get a full refund within 14 days of your purchase, as long as your license has not been activated.
Refund before activation
You can get a full refund within 14 days of the transaction date, as long as the license has not been activated. A license counts as activated once Antelao Odoo Hosting Manager checks in with our license server for the first time. You get the full amount back, including VAT, and your subscription ends when the refund is processed.
After activation
At checkout you agree that the license is made available right away, and you accept that you lose your 14-day right of withdrawal once it is activated. After activation, or once 14 days have passed, payments are not refunded, including for unused time in the current billing period. You can cancel at any time to stop the next renewal, and you keep access until the end of the period you paid for. This does not affect your rights if the product does not work as described, or any other right you have under mandatory consumer law.
Getting your refund
How to ask for a refund
Paddle is our reseller and handles all refunds. You can:
- Request it through paddle.net using the email address you bought with, or
- Email us at support@antelao.io with your order number and we will arrange it with Paddle
Refunds go back to the original payment method. Depending on your bank this usually takes 5 to 10 business days.
VAT refunds for businesses
If you were charged VAT but have a valid VAT number, contact Paddle within 60 days of the purchase to get the VAT refunded.
Contact
Antelao, email: support@antelao.io.